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Patient & Visitor Information


Thank you for considering Wahiawa General Hospital. We have a rich history of serving the communities of Central Oahu and the North Shore. Our mission is to meet the healthcare needs of the residents of Central Oahu and the North Shore by providing a continuum of healthcare services that enables them to improve their health. All of our services will be provided in a warm, comforting environment that is patient-centered and sensitive to the diverse cultural values that exist in our communities.

The information provided below addresses the commonly asked questions of our hospital and services.

Patient Rights: Your Rights as a Patient

It is the policy of Wahiawa General Hospital (WGH) to not discriminate against patients, employees, physicians, volunteers, visitors, or any persons interacting with the hospital, with regard to race, religion, sex, age, color, national origin, disability or handicap, economic or religious background, or the source of payment for care.

As a patient of WGH, you have the right …

v To considerate and respectful care, to be made comfortable — utilizing appropriate pain management when necessary — to personal privacy, to confidentiality of information, and to recognition of your dignity as a person;

v To participate in the development of your plan of care and consider your spiritual needs;

v To be informed in advance, except in an emergency, about your care or any changes in it, and any significant alternatives;

v To be informed about charges for hospital services, and about responsibility for payment;

v To request and/or refuse treatment and to be informed in advance of the consequences of doing so;

v To permit your legally designated representative or a guardian to exercise your rights when you are unable to do so;

v To express concern about your care and to expect WGH to investigate and do its very best to resolve your concern; and

v To call a toll-free hotline telephone number to voice any complaint about your stay in the hospital.

Notice of Privacy Practices (Effective April 14, 2003)

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. This Notice also describes the privacy practices of Wahiawa General Hospital and the physicians who provide services to patients at this facility. Please review it carefully.

Patient Health Information Under federal law, your patient health information is protected and confidential. Patient health information includes information about your symptoms, test results, diagnosis, treatment, and related medical information. Your health information also includes payment, billing, and insurance information.

How We Use Your Patient Health Information We use health information about you for treatment, to obtain payment, and for health care operations, including administrative purposes and evaluation of the quality of care that you receive. Under some circumstances, we may be required to use or disclose the information even without your consent

Examples of Treatment, Payment, and Health Care Operations

Treatment: We will use and disclose your health information to provide you with medical treatment or services. For example, nurses, physicians, and other members of your treatment team will record information in your record and use it to determine the most appropriate course of care. We may also disclose the information to other health care providers who are participating in your treatment, to pharmacists who are filling your prescriptions, and to family members who are helping with your care.

Payment: We will use and disclose your health information for payment purposes. For example, we may need to obtain authorization from your insurance company before providing certain types of treatment. We will submit bills and maintain records of payments from your health plan.

Health Care Operations: We will use and disclose your health information to conduct our standard internal operations. For example, members of the medical staff, or the quality improvement committee may use information to assess the care and outcomes of your case.

Other Uses and Disclosures We may use or disclose identifiable health information about you for other reasons, even without your permission. Subject to certain requirements, we are permitted to give out health information without your permission for the following purposes:

v Required by Law: We may be required by law to report gunshot wounds, suspected abuse or neglect, or similar injuries and events.

v Public Health Activities: As required by law, we may disclose vital statistics, diseases, information related to recalls of dangerous products, and similar information to public health authorities.

v Health oversight: We may be required to disclose information to assist in investigations and audits, eligibility for government programs, and similar activities.

v Judicial and administrative proceedings: We may disclose information in response to an appropriate subpoena or court order.

v Law enforcement purposes: Subject to certain restrictions, we may disclose information required by law enforcement officials.
v Deaths: We may report information regarding deaths to coroners, medical examiners, funeral directors, and organ donation agencies.
v Serious threat to health or safety: We may use and disclose information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.
v Business Associates: There are some services provided in our organization through contracts with business associates. Examples include physician services in the Emergency Department and Radiology. We may disclose your health information to our business associates so that they can perform the job we've asked them to do. To insure your health information is protected, however, we require our business associates to appropriately safeguard your information.
v Directory: Unless you notify us that you object, we will use your name, location in the facility, general condition, and religious affiliation for directory purposes. This information may be provided to members of the clergy and, except for religious affiliation to other people who ask for you by name.
v Notification: We may use or disclose information to notify or assist in notifying a family member, personal representative, or another person responsible for your care, your location and general conditions.
v Communication with Family: Health professionals, using their best judgement, may disclose to a family member, other relative, close personal friend or any other person you identify, health information relevant to that person's involvement in your care or payment related to your care.
v Research: We may use or disclose information for approved medical research.
v Workers Compensation: We may release information about you for workers compensation or similar programs providing benefits for work-related injuries or illness.
v Marketing: We may contact you to provide information about treatment alternatives or other health-related benefits and services that may be of interest to you.
v Appointment reminders: We may use your information to contact you with appointment reminders.
v Fundraising: Unless you notify us that you object, we may contact you as part of a fundraising effort.
v Food and Drug Administration (FDA): We may disclose to the FDA health information relative to adverse event with respect to food, drug, supplements, product and product defects or post marketing surveillance information to enable product recalls, repairs or replacement.
v Military and Special Government Functions: If you are a member of the armed forces, we may release information as required by military command authorities. We may also disclose information to correctional institutions or for national security purposes.

In any other situation, we will ask for your written authorization before using or disclosing any identifiable health information about you. If you choose to sign an authorization to disclose information, you can later revoke that authorization to stop any future uses and disclosures.

Individual Rights

You have the following rights with regard to your health information. Please contact the person listed below to obtain the appropriate forms for exercising these rights.

Request Restrictions: You may request restrictions on certain uses and disclosures of your health information. We are not required to agree to such restrictions, but if we do agree, we must abide by those restrictions.

Confidential Communications: You may ask us to communicate with you by alternative means or at alternative locations.

Inspect and Obtain Copies: In most cases, you have the right to look at or get a copy of your health information. There may be a charge for the copies.

Amend Information: If you believe that information in your record is incorrect, or if important information is missing, you have the right to request that we correct the existing information or add the missing information.

Accounting of Disclosures: You may request a list of instances where we have disclosed health information about you for reasons other than treatment, payment, or health care operations.

Our Legal Duty

We are required by law to protect and maintain the privacy of your health information, to provide this Notice about our legal duties and privacy practices regarding protected health information, and to abide by the terms of the Notice currently in effect.

Changes in Privacy Practices

We may change our policies at any time. Before we make a significant change in our policies, we will change our Notice and post the new Notice in the admissions area. You can also request a copy of our Notice at any time. For more information about our privacy practices, contact the person listed below.


If you are concerned that we have violated your privacy rights, or if you disagree with a decision we made about your records, you may contact the person listed below. You also may send a written complaint to the U.S. Department of Health and Human Services. The person listed below will provide you with the appropriate address upon request. You will not be penalized in any way for filing a complaint.

Contact Person

If you have any questions, requests, or complaints, please contact:
Privacy Officer
128 Lehua St. Wahiawa, HI 96786

Independent Contractors
Wahiawa General Hospital and the physicians who practice at the hospital are independent contractors and do not hereby assume any liability for the services or conduct of each other.

Medicare Beneficiaries

Federal law requires that hospital care provided through Medicare be reviewed to ensure that patients are receiving adequate and appropriate services. In order to meet these requirements, the Mountain Pacific Quality Health Foundation collects and maintains information on the types and extent of healthcare services received by Medicare patients. They have established policies and procedures to ensure the confidentiality of patient and physician information received for the purpose of professional review. Any Medicare patient who has questions about the availability and confidentiality of healthcare information should contact the Medical Records Department.

Patient Responsibilities: Your Responsibilities as a Hospital Patient

We feel that you and your family are important in helping our team in your care and recovery. Please cooperate with the staff in your treatment and observe hospital regulations established for the mutual benefit of every patient.

As a patient of WGH, you have the responsibility …

v To provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health;

v To report unexpected changes in your condition (symptoms) to your physician or nurse;

v To ask questions if you do not clearly understand any part of your treatment plan and what is expected of you;

v To tell your doctor if you believe you cannot follow through with your treatment;

v To accept the consequences of your decisions if you refuse to follow the treatment plan recommended by the physician primarily responsible for your care;

v To be considerate of the needs of other patients, staff, and the Hospital; and

v To provide information for insurance and work with the Hospital to arrange payment when needed.

About Your Stay

When You Are Admitted

When you arrive at the hospital, you or your family member will be asked for information necessary for your hospital medical record. This information will be obtained in the admitting department, which is located on the main floor, in the lobby area and in the emergency room.

A Patient Access Representative will ask that you complete Conditions of Admission forms, will obtain or verify with you your personal and insurance information for billing purposes, and will make a copy of your advanced directive documents such as your living will and durable power of attorney for health care.

Throughout your hospitalization, you will be required to wear an identification band around your wrist for your safety.

Your Personal Belongings

During your stay at WGH, you will need only a few personal items. Please remember that we cannot be responsible for the loss of any personal items.

It is strongly urged that you leave your valuables at home or send them home with members of your family. If that is not possible, you may deposit such items in the hospital vault. Under no circumstances will the hospital be responsible for money or other valuables kept in your room.

All your medications will be ordered for you by your physician and noted in your medical record. Using medication that has not been prescribed by your doctor for use during hospitalization may be harmful.

For Your Safety

Safety of our patients, visitors, and staff is very important to us at WGH. Our staff adheres to strict safety standards in all areas. There are simple precautions you can take to help assure your safety while at our hospital.

v Observe all signs posted throughout the hospital.

v Never hesitate to use the nurse call system for assistance.

v No personal electrical appliances of any type may be used unless they are checked by the hospital Facilities Department.

v Fire and disaster drills are conducted periodically to prepare the staff for action in case an actual emergency should occur. In a real emergency, you will be moved to a place of maximum safety if necessary.

v Smoking is NOT allowed in WGH.

Family Spokesperson

Here at Wahiawa General Hospital, we are constantly looking for ways to serve our patients better and more efficiently. One way to accomplish this is for the family of each patient to select a spokesperson with whom the doctors and nurses can communicate directly. This person can then pass along information to other family members and friends. We will write the name and phone numbers (work and home) of the spokesperson in the patient's chart. When staff members need to contact the family, this information will be readily available.

Advanced Directives

The Patient Self-Determination Act of 1990 requires all hospitals participating in Medicare or Medicaid to ask all adult patients if they have an advanced directive. An advanced directive is a statement; either verbal or written, in which you indicate your choices about medical treatment in advance. An advanced directive can help doctors and staff who are providing care to know your preferences for medical treatment.

A Durable Power of Attorney for Health Care is a document that you can use to appoint another person who can make healthcare decisions for you if you become unable to make the decisions on you own.

Universal Infection Control Precautions

Universal Infection Control Precautions are observed at WGH to prevent the transmission of blood-borne diseases. This means our healthcare professionals may wear gloves or eye goggles when caring for you or when handling soiled objects. Please ask your nurse if you have any questions about Universal Precautions.

Patient and Family Services

Your Meals

Because food is important to your recovery, your doctor will order a diet best suited to your condition. From time to time, the MD may change the diet. Snacks and special requests are also available.

Visiting Hours

General visiting hours are from 10:00 a.m. to 8:00 p.m. daily. Visitors wishing to stay in the hospital after 8:00 p.m. are asked to check with the nursing staff to obtain a special visitor's pass. In an effort to provide security and adequate rest for our patients, those without a special visitor pass will be expected to leave at the end of visiting hours.

Children under 12 years of age must obtain permission from the Nurse Manager and be accompanied by an adult at all times.

Persons with potentially contagious illnesses should not visit.

Medical-Surgical & Telemetry Unit Regulations:

Intensive Care Unit Regulations:

v General hours are from 11:00 a.m. to 8:00 p.m. daily.

v Visiting is restricted to the patient's immediate adult family members.

v Visiting is limited to ten minutes.

v Only two family members are allowed to visit at a time.

v Visiting time may be adjusted at staff discretion in some situations.

Senior Behavioral Health Regulations:

v Visiting is not limited to spouse and immediate family members.

v Children visitors will be restricted to directions from the patient care staff.

Wahiawa Nursing and Rehabilitation Center Health Regulations:

v Visiting is not limited to spouse and immediate family members.

Cafeteria Services

The hospital cafeteria is open to visitors and staff at the following times.

Breakfast :6:00 a.m. to 10:00 a.m.Grill closes at 9:30 a.m.
Lunch:11:00 a.m. to 2:00 p.m.Grill items only after 1:30 p.m.
Dinner:5:15 p.m. to 7:00 p.m.Grill and hot food counter closes at 6:30 p.m.

Snack machines are available at all times.

Restaurants (dine in and national fast food) are available within a block or two of the hospital.

Gift Shop and Thrift Shop

The Wahiawa General Hospital Auxiliary operates the Gift Shop and the Thrift Shop. Profits are donated by the Auxiliary to purchase medical equipment to expand or improve the hospital's patient care services.

The Gift Shop is located in the main lobby area. The hours of operation are as follows:
  • Monday to Saturday, 9:00 a.m. to 4:00 p.m.

  • The Thrift Shop is located at the corner of the main parking lot. The hours of operation are as follows:
  • Monday to Friday, 9:30 a.m. to Noon

    A community shopping mall is conveniently located a block away from the hospital.
  • Smoking

    Wahiawa General Hospital is a smoke-free facility. Please discuss your options with your physician if this is a problem for you. Designated smoking areas are available.

    Leaving the Hospital

    Your attending physician will prepare a written discharge order when you are ready to leave the hospital. Discharge time at WGH is 11:00 a.m. Your cooperation in observing this discharge time is important because it allows WGH to prepare your vacated room for new admissions. A discharge planning nurse is available to help you and your family plan for the care that might be needed after leaving WGH. The discharge planning nurse can refer you to other agencies for help in your own home and can assist in making arrangements for transfer to other facilities and care givers. WGH continuity of care includes the following:

    v Senior Behavioral Health

    v Wahiawa Nursing and Rehabilitation Center

    v Home Health

    Going Home

    Please check your room to be sure that you have not left any personal belongings behind. Before you leave, a nurse will provide discharge instructions and any prescriptions that are necessary.

    Please take a few minutes to complete an evaluation form and tell us about your stay at WGH. Your comments will be helpful in improving our patient care services.

    When you are ready to leave, a staff will transport you in a wheelchair to the cashier to take care of your hospital bill. The cashier will return all patient valuables held for you in the hospital vault.

    The switchboard operator will assist you in contacting a taxi or handicab if you need transportation.

    Financial Arrangements

    The entire estimated patient share is due and payable at the time of discharge. For your convenience, we accept Discover Card, MasterCard, and VISA.

    A final bill itemizing all charges posted to your account will be mailed to you approximately 20 days after discharge. Unpaid balances should be paid in full after receipt of payment from your insurance carrier.

    If you are not covered by insurance, the full balance is due upon receipt of your bill after services are rendered. Please request an appointment with our Financial Counselor if you are in need of medical financial assistance.